I initially called due to a leak from a tube attached to the furnace/air conditioning unit. Our air conditioner was also not functioning as it should. Chris was very thorough in his inspection of the entire system, repaired the leak, and then came back the next day to explain on great detail several options for resolving our issues we were having. Once we decided which direction we wanted to take, Chris and his crew immediately began to get up taken care of. They explained things form beginning until end, asked us periodically if we were satisfied, showed us some issues they found and how they were going to take care of these. The entire process from beginning to end was explained, they were kind and professional. The follow up is also amazing. It is apparent that this is a company who wants to make sure their customers are satisfied with their work and well taken care of. I highly recommend them.